So...

So, we switched over to cable (Spectrum) because DirecTV was sort of screwing us.  Got the first bill from Spectrum which included an “installation fee” I wasn’t told about.  I berated some poor customer service rep on the phone...we agreed to disagree.  Yeah, I’m paying the fee.

Oddly, I had to get another cable box for our new tenant, so I went to the Spectrum office to pick it up.  The guy in front of me was absolutely blasting the rep with whom he was dealing. It was really ugly.

He moved over to “discuss” his issues with a manager and I strolled up to the emotionally bruised rep.

I thought, “How many a-holes like me do these folks deal with hourly?”

I tried to be really nice and assure the guy that his day would get better.  He looked at the wall clock and said, “Thanks sir, but it’s 10 a.m.”

They should get combat pay.